We are real people based in Potiskum, Yobe State. Reach us on WhatsApp, by email, or send us a message — we respond fast.
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Shago Express was founded in Potiskum — the commercial hub of Yobe State and one of the most important trading cities in Northern Nigeria.
We are a local business with a national reach. We understand Potiskum, we understand Yobe, and we understand Northern Nigeria — because this is our home.
Straightforward and fair — here is how returns work at Shago Express.
If your order arrives wrong, damaged, or faulty, contact us on WhatsApp within 48 hours of delivery with a photo or video of the item. We will arrange a free replacement or a full refund.
For Cash on Delivery orders, you can inspect the item before paying the courier — if it is not what you expected, you may decline it at the point of delivery at no cost. Once an item has been accepted and paid for, change-of-mind returns are considered case by case.
Unopened items in their original packaging can be returned within 7 days of delivery. Return shipping costs are covered by the customer unless the item was sent in error.
For hygiene and safety reasons, opened healthcare products, personal care items, and used earphones/earbuds cannot be returned unless they are faulty.
Approved refunds are sent back to the original payment method (bank transfer or Paystack) within 3–5 business days, or offered as store credit on request.
Message us on WhatsApp with your Order Reference Number, and our team will guide you through the next steps.